If there has been a problem worth fixing over the last few years, its missing hits in a sealed box. It has happened with every single goddamned product, over every single goddamned brand. Its understandable that no one can be perfect, but for the companies to cite their "on average" tag line when called on a mistake, is beyond crazy.
In the day and age where video breaks are practically assumed, there is now insurmountable proof that these people are not getting what they deserve. Can you imagine if there was an "on average" disclaimer on a car? How about an ipod? "3 GB 'on average!' Come get your new music machine!!" Its ridiculous to think that crap like this exists.
I would think that if the manufacturers were held responsible for their mistakes, debacles like 2007 SPA football cases and 2007 allen and ginter cases wouldn’t happen. Both of these products had major collation problems that led to a bunch of unhappy people not getting what they were supposed to get. I think those people deserve what they were advertised, regardless of the "on average" bullshit.
Its time to call for accountability in our products. Mistakes are assumed, solutions should be demanded. Manufacturers, you know who you are.